In order to address the issue where jobs are not processing, please perform the following steps:
1. Go to Reports and Jobs > Jobs > Scheduled Jobs
a. Filter for Job Status = 'Waiting'
Select the 'Waiting' jobs and click the 'Pause' button.
b. Filter for Job Status = 'Scheduled'
Select the 'Scheduled' jobs and click the 'Pause' button.
2. Filter for Job Status = 'Cancelled'
Make a note of the schedule, as the job will need to be re-entered at a later time.
Delete all the 'Cancelled' instances of the following jobs:
-Rate Matrix Extraction
-Datamart Extraction/Datamart Rollup
-Refresh Data Warehouse OData Model (for SaaS customers)
Run an immediate instance of the Time Slicing job.
a. If the Time Slicing job does go to the 'PROCESSING' state, allow the instance to complete.
Proceed to Step C.
b. If this Time Slicing job instance does not go to the 'PROCESSING' state immediately, but instead goes into an indefinite 'WAITING' or 'SCHEDULED' state,
proceed to cancel and delete the instance.
Contact the Support team to troubleshoot further as we will need to gather and review the following files from all servers in the PPM cluster:
NOTE: A restart of BG services would need to occur no jobs are able to process.
1. Select all the 'PAUSED' jobs and set them to 'Resume' to let it get back to the normal schedule.
2. Re-enter the previously cancelled jobs in Step A.