CA PPM login error 'en - Unable to process request - Server or Network error'

Document ID : KB000108963
Last Modified Date : 01/08/2018
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Question:
This CA PPM error is received when one end user tries to log by Single Sign On (SSO) or by the CA OnDemand Portal.

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PPM
<!> [EN - ERROR]

[en - Unable to process request - Server or Network error]

[en - Close]
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CA PPM Login error - en - Unable to process request - Server or Network error


Have tried the following procedure, which did not resolve the issue for all of the Portlets on the Home menu:
  • Home
  • General page
  • Configured, restore default.
Environment:
CA PPM 15.4 SaaS
Answer:
Try a two step process. 

Run through the steps as an Administrator until you get to "Step B, 4" below, where Paul's login is needed to complete the actions. 

Step A. To address not being able to log in, due to corruption on another page, go to: 

1. Administration Menu 
2. Organization and Access 
3. Resources 
4. Filter on Paul's name access the Properties tab 
5. On the Properties tab, use the "Reset Home Page" Button 

Test to confirm if this addresses the issue.

Step B. If not, then use Method 2 from: 
How to Restore Defaults in PPM to Resolve Corruption or System Errors 

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Method 2: Create a bookmark in Firefox 

1) In Firefox, log in to PPM with a user ID that doesn't have the issue. 
2) Navigate to the portlet page with the issue. 
3) Right click on the configure link and select "bookmark this link". 
4) Log in to PPM as the user with the issue and select the bookmark. 
5) This will bring you to the configure portlet page where you can restore defaults as the user with the issue. 
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