CA PPM - Advance Reporting Errors after applying patch "rg.apache.jasper.JasperException: javax.servlet.ServletException: javax.servlet.jsp.JspException: java.lang.StringIndexOutOfBoundsException: String index out of range: 13 "

Document ID : KB000005333
Last Modified Date : 14/02/2018
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Issue:

CA PPM - Advance Reporting Errors after applying patch "rg.apache.jasper.JasperException: javax.servlet.ServletException: javax.servlet.jsp.JspException: java.lang.StringIndexOutOfBoundsException: String index out of range: 13 " 

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Environment:
CA PPM 14.3
Cause:

If the Jaspersoft URL is less than 13 characters, Ex: http://jasper:8080/reportservice/

Resolution:

In versions earlier than 14.4 it is also necessary to ensure that the report server hostname being used is >= 13 characters in length. If the hostname is shorter, see if using the FQDN is sufficient to increase the length. If this is still insufficient, work with the network team may be required.