CA PIM 12.9 SP2: WebUI login delay

Document ID : KB000111853
Last Modified Date : 22/08/2018
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Issue:
Customer experienced that it took 2 minutes to log into WebUI.
WebUI showed "the server is not responding" message.
 
Environment:
PIM 12.9 SP2 EntM / AD userstore
Cause:
Ldap query returns required user objects and on user object sometimes it looks for referral object in Ldap again. Hence it delays response from AD server.
Resolution:
This is fixed by testfix T51S076
Additional Information:
Please contact CA Support for testfix.