CA PIM 12.8 SP1: error on upgrade

Document ID : KB000116613
Last Modified Date : 01/10/2018
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Issue:
Following error apears in installation log after upgrading 12.6 to 12.8 SP1:
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ERROR: You cannot use more than one value for property FULL_NAME
ERROR: Failed to fetch data for USER xxxx
ERROR: Failed to fetch data for USER xxxx
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And xxxx user is not created.
Environment:
PIM 12.8 SP1 GA / RHEL
 
Cause:
This is caused by a problem treating single quotation in FULL_NAME attribute.
 
Resolution:
The problem is fixed in the latest installation module such as SO00290.
The workaround is to create xxxx user manually.
Additional Information:
This also happens on 12.8 GA.