CA Patch Manager Patches won't download patches. The Patch end up in Status as 'Packaging' and files status remains "Unavailable".
CA Patch Manager - All Version
CA Client Automation - All Versions
1. Check the User Name and Password:
In Patch Manager Under Administration -> DSM or Manager ( Depending on the version of ITCM\UPM )
This is the User Name and Password that connects UPM to DSM Explorer
a. Check the User Name and Password are Correct.
b. Make sure this user belongs to the LOCAL administrators group on the box.
Because this User ID require Local Admin privileges to connect to DSM and to create SD Packages.
2. Change Patch Status back to "Pending user Acceptance" by using SQL Queries:
For All Versions prior to R14:
UPDATE ca_install_package SET status=3 WHERE status = 5
- Status 3 is for Pending User Acceptance
- Status 5 is for Accept
3. From command prompt , run the following:
CAF STOP TOMCAT
CAF START TOMCAT
4. Accept the Patch again.