CA PAM: Time Zone Region is reset to UTC

Document ID : KB000103646
Last Modified Date : 02/08/2018
Show Technical Document Details
Issue:
Despite the Time Zone Region is set to local, sometimes it is reset to UTC.

Case#1
1. Log in to UI
2. Go to Settings->Global Settings->Default Preferences
TimeZoneRegion

Case#2
1. Create a new user.
2. Login to PAM UI with the created user at Step#1.
3. ‘Preferences’ tab at 'User Information' screen.
User Information
Environment:
CA Privileged Access Manager 3.x
Resolution:
This is a known issue
It happens sporadically, Time Zone Region is shown as UTC once in 5 or 10 times.
For Case#1, it would be shown correctly just click another menu like 'Policies' and then back to show it again.

The fix will be available in later versions such as 3.1.3, 3.2.2 and 3.3.