CA PA Upgrade v12.1.0.1 to v12.1.0.3 - Multi User Install

Document ID : KB000012812
Last Modified Date : 14/02/2018
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CA Productivity Accelerator is released. Existing versions will need to be upgraded to this latest version. Newly developed content CA will be using this version and is not backwards compatible versions. Content developed in previous versions can be exported and then imported into


How do I obtain the latest software?

Windows environment is required

How to open a support request with

In order to provide the fastest and highest level of support please open a service request at A user account is required as well as the site ID for the customer's Location.

A support request can also be opened by phone at the following locations.

Phone: (Within the U.S.) 1-800-CALL-CAI (225-5224)



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