How to open a support request with CA.com:
In order to provide the fastest and highest level of support please open a service request at https://support.ca.com. A user account is required as well as the site ID for the customer's Location.
A support request can also be opened by phone at the following locations.
Phone: (Within the U.S.) 1-800-CALL-CAI (225-5224)
International
http://www.ca.com/us/support/phone.aspx