Web Viewer is Closing the Web Browser after printing.

Document ID : KB000068407
Last Modified Date : 27/08/2018
Show Technical Document Details
Issue:

The user brings up a report in CA Output Management Web Viewer and goes through the process of printing a report, and as soon as the report prints, the browser closes completely, shutting down the Web Viewer Session.

 

 

Environment:
Internet Explorer 11
Cause:
If the user modified their IE configuration to open pop-ups in a new "tab", that will work, but when they go to print or email, and the tab closes, IE will close all tabs including the Web Viewer.
Resolution:
The only way to avoid this situation is not to to enable opening pop-ups in a new tab.