Enable "View" or "Modify" Role "Function Access" for "Stored Queries."
- Security and Role Management
- Role Management
- Roles List, choose Role for user
- Function Access. Note - Scroll down on Page 1 or Search to see "Stored Query".
- Update "Stored Query" to "View" or "Modify."
The relevant documentation discussing this prerequisite is:
Analyst cannot see all objects within the CA Service Desk Manager (CA SDM) Mobile App
It is observed that when an analyst logs into the CA Service Desk Manager (CA SDM) Mobile Application, only the My Tasks section is visible. The analyst users must also see other options like Change Orders, Issues, Problems, Requests, and Incidents.
Ensure that you have reviewed and taken care of the prerequisites for using the CA Service Management Mobile Application. For more information, see Prerequisites for using CA Service Management Mobile Application.
Note: Associate the logged in users for Analyst Queue with the REST Web Service API role. Ensure that the Administration, Security, Stored Query, and Reference function accesses of this role are assigned with the View or Modify access levels. For more information about function access, access level and roles, see Manage Roles.