CA ITCM Upgrade Failing.

Document ID : KB000005717
Last Modified Date : 14/02/2018
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CA ITCM Upgrade failing with below error:

CA IT Client Manager Setup could not validate the given settings. 

Database 'mdb' was not found on server %ServerName% (instance %InstanceName%)

To achive this:

check your credentials.

For details see log file TRC_Inst2_ITRM.log

Please change your setting to install or cancel setup.

The MDB is remote and client is using named instance.

Applicable all CA ITCM Versions.

The upgrade of the mdb will fail if the logged in user does not have SA rights.


Please log in as domain user that has SA rights on the remote SQL server and re-run the installation.