CA Identity Portal: Identity Manager Connector Will Not Start

Document ID : KB000103705
Last Modified Date : 29/06/2018
Show Technical Document Details
Issue:
The Identity Manager connector in Identity Portal will not start. It shows the following error when trying to start the connector:

ErrorCode: 0, ErrorFamily: GENERAL, Message: com.idmlogic.sigma.backend.BackendException: Error Get all admin tasks BackendMessages: Error: Message:

JBWEB000065: HTTP Status 500 - JBWEB000248: Servlet execution threw an exception


JBWEB000309: type JBWEB000066: Exception report

JBWEB000068: message JBWEB000248: Servlet execution threw an exception

JBWEB000069: description JBWEB000145: The server encountered an internal error that prevented it from fulfilling this request.

JBWEB000070: exception

javax.servlet.ServletException: JBWEB000248: Servlet execution threw an exception com.netegrity.webapp.filter.ConsolePageFilter.doFilter(ConsolePageFilter.java:543) com.netegrity.webapp.authentication.FrameworkLoginFilter.doFilter(FrameworkLoginFilter.java:248) com.netegrity.webapp.filter.LocaleFilter.doFilter(LocaleFilter.java:100) com.netegrity.webapp.filter.ClientExtractFilter.doFilter(ClientExtractFilter.java:35) 

 

JBWEB000071: root cause

java.lang.NoClassDefFoundError: com/ca/iamframework/webservices/portal/util/JacksonObjectNotNull com.ca.iamframework.webservices.api.utils.JacksonProvider.writeTo(JacksonProvider.java:59) com.ca.iamframework.webservices.api.utils.JacksonProvider.writeTo(JacksonProvider.java:29) com.sun.jersey.spi.container.ContainerResponse.write(ContainerResponse.java:306) com.sun.jersey.server.impl.application.WebApplicationImpl._handleRequest(WebApplicationImpl.java:1479) com.sun.jersey.server.impl.application.WebApplicationImpl.handleRequest(WebApplicationImpl.java:1391) com.sun.jersey.server.impl.application.WebApplicationImpl.handleRequest(WebApplicationImpl.java:1381) com.sun.jersey.spi.container.servlet.WebComponent.service(WebComponent.java:416) com.sun.jersey.spi.container.servlet.ServletContainer.service(ServletContainer.java:538) com.sun.jersey.spi.container.servlet.ServletContainer.service(ServletContainer.java:716) javax.servlet.http.HttpServlet.service(HttpServlet.java:847) com.netegrity.webapp.filter.ConsolePageFilter.doFilter(ConsolePageFilter.java:543) com.netegrity.webapp.authentication.FrameworkLoginFilter.doFilter(FrameworkLoginFilter.java:248) com.netegrity.webapp.filter.LocaleFilter.doFilter(LocaleFilter.java:100) com.netegrity.webapp.filter.ClientExtractFilter.doFilter(ClientExtractFilter.java:35) 

 

JBWEB000072: note JBWEB000073: The full stack trace of the root cause is available in the JBoss Web/7.5.7.Final-redhat-1 logs.


JBoss Web/7.5.7.Final-redhat-1

, Error Get all admin tasks
Resolution:
Identity Portal 14.1 CP3 requires Identity Manager to be upgraded to 14.1 CP5 or higher. Once the correct patch level is applied to IM this issue will be resolved.