CA Identity Portal attribute is showing as N/A instead actual value

Document ID : KB000093678
Last Modified Date : 01/05/2018
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When users are searched ("Access -- > User Search") in Identity Portal UI the name attribute which is configured to populate {First Name} {Last Name} per GUI configurations, isn't displaying. It is showing as N/A. This is working fine in other existing environments. 
Identity Portal 14.1
If other attributes are loading successfully but a few specific ones are failing this could be because the mapping to the connector itself is misconfigured.

1) Log into Identity Portal Admin UI
2) Click Setup-> Managed Object Attributes
3) Find the attributes that are failing. You need to verify the attributes match the attributes from the connector.
4) You should notice a difference, make the modification and retest. You should notice the N/A now populates the correct values.