Logging procedure is:
1. Start server side logging. -See below, either from GUI or command line-
2. Have Harvest user reproduce use case.
3. After problem is reproduced, then stop server side logging in order to free the lock on the server logs, then provide the HBroker.log and all HServer.log logs for the period of the test.
HOW TO ENABLE DEBUGGING
To generate server side log files for analysis:
Customer can use the HLoginMon utility with the hdbgctrl interface to quickly start and stop server side logging or use the primitive hdbgctrl commandline to do same.
HLoginMon utility can be obtained free from here after logging into
The user's guide provided in the HLoginMon installation provides instruction on how to start/stop logging against a specific Harvest user.
COMMAND LINE METHOD
If prefered method is to enable debugging from command line:
An example of using hdbgctrl commandline from the Harvest server box...
hdbgctrl -b broker -usr harvestuser -pw passwd hserver:on:5:all:ClientMachineNameGoesHere (starts logging)
reproduce your problem
hdbgctrl -b broker -usr harvestuser -pw passwd hserver:off:5:all:ClientMachineNameGoesHere (stops logging)