CA Employees ONLY. Can't authenticate to log into Flowdock via mobile device. App freezes.

Document ID : KB000007370
Last Modified Date : 14/02/2018
Show Technical Document Details
Issue:

On both Android and Apple, during signing in or SAML authentication stage, the app freezes.

Resolution:
On your computer, log into Flowdock:
  1. select your avatar on the top left side of the screen
  2. select Account (this will open in a new browser tab)
  3. if you are signed then select Active Sessions (right side of screen)
  4. if you are NOT signed in, sign in using Returning User - Log in
    1. use your PMFkey@ca.com, NO password
    2. on the next SSO screen, again, use your PMFkey@ca.com and your PMFkey password
  5. select Active Sessions
  6. use the Revoke revoke.png button and revoke all of the active session except the current one
  7. if the current session is connected via CA SSO viaCASSO.png then log onto your phone the same way
  8. if the current session is NOT connected via CA SSO, please log out, and log back in the SAME way as above
  9. Log in through your phone the same way (use your pmfkey@ca.com, then log in through CA's page using your pmfkey@ca.com w/ pmkey password)