CA Embedded Entitlements Manager (EEM) Web interface gives this error in response to login attempts: ISE_BACKENDDOWN backend is down. Or CA Embedded Entitlements Manager (EEM) services will not start.

Document ID : KB000028863
Last Modified Date : 14/02/2018
Show Technical Document Details

Symptoms:

CA Embedded Entitlements Manager (EEM) Web interface gives this error in response to login attempts: ISE_BACKENDDOWN backend is down. Or CA Embedded Entitlements Manager (EEM) services will not start.

Possibles Cause:

-DXSERVER Service is down.
-Missing following files "dxadmind // dxserver32 // dxserver64" under $DXHOME/bin folder

Resolution/Workaround:


-Start DXSERVER service.

-Check if dxserver is owned by root.

-Check if the setuid sticky bit is set



Additional Information:


Sticky Bit is mainly used on folders in order to avoid deletion of a folder and its content by other users though they having write permissions on the folder contents.
 
If Sticky bit is enabled on a folder, the folder contents are deleted by only owner who created them and the root user. No one else can delete other users data in this folder(Where sticky bit is set). This is a security measure to avoid deletion of critical folders and their content (sub-folders and files), though other users have full permissions.