CA DataMinder r14.6 ESA triggers Microsoft Exchange 2013 Event ID: 1057 Error

Document ID : KB000031098
Last Modified Date : 14/02/2018
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When the CA DataMinder r14.6 Exchange Server Agent (ESA) is deployed with Exchange 2013 the following error may be recorded in the Windows NT Application logs:

 

Event ID 1057:

Agent 'CA DataMinder Exchange Server Agent' went async but did not call Resume on the new thread, while handling event 'OnSubmittedMessage'.

 

This issue occurs because the CA DataMinder r14.6 Exchange Server Agent (ESA) worker thread is uninitialized for asynchronous event handling.  The error is benign but can lead to increased usage in the thread pool.

 

Following best practice for Exchange 2013 agents, FIX:RO82811 addresses this issue and ensures that the DataMinder ESA worker thread is initialized (resumed) before event processing to ensure agent threads are reused. FIX:RO82811 (Incorporating Integration_x64_14.6_HF092) is available to download from the CA Support Portal (https://support.ca.com).