CA Datacom/AD RC 14 (048) occurred in the CA 11 Workload Automation Restart and Tracking started task.

Document ID : KB000052441
Last Modified Date : 14/02/2018
Show Technical Document Details

Description:

CA Datacom/AD RC 14 (048) return code occurred in the CA 11 WA started task. Is this an indication of an index problem?

Solution:

Yes, when a CA Datacom/AD RC 14 (048) return code occurs, this is normally an indication of an index problem.

Explanation: No record was found matching the request requirements.
This return code can occur if the index some how got out of sync or is corrupted.
You will see the messages similar to the following in the CA 11 WA started task job log:

U11D-8635-2 CA-DATACOM ERROR DURING ENDBLD,JOB0051P,RDUKX,DSN,14 (048)
U11D-8635-3 CKEY: CAL7 JOB0051P 0000036C 0000001C 0000000C STEPLIB

You will see the following message in the JES JOBLOG of the batch JOB:

U11-011 U11PDS REQUEST SERVICE ERROR; REQ:20 SVCRET:08 SVCREAS:38
CRQECB:40000064 CRQRC:0008

Perform a DBULTY RETIX to address this return code by using the following JCL:

//INITRETX EXEC PGM=DBUTLTY,REGION=3M 
//STEPLIB DD DISP=SHR,DSN=DATACOM.CUSLIB 
// DD DISP=SHR,DSN=DATACOM.CAILIB 
//*** 
//*** To rebuild the index for all AREAs, MUF must stay up and all CA11
//*** started tasks must be down before this job can run. 
//*** 
//SYSUDUMP DD SYSOUT=* 
//SNAPER DD SYSOUT=* 
//SYSPRINT DD SYSOUT=* 
//CXX DD DSN=DATACOM.CXX,DISP=SHR <-----cxx name 
//SYSIN DD * 
COMM OPTION=CLOSE,DBID=601 
INIT AREA=IXX,DBID=601 
RETIX DBID=601,SORT=1000000 
//

To rebuild the index for all AREAs, CA DatacomAD MUF must stay up and all CA 11 WA started tasks must be down before this job can run.

If TRKRMS=YES is specified in the config file, you can Suspend CA 11 WA instead of taking it down to run the retix job. After job completes, you would Resume CA 11 WA.