CA Data Protection r15.2 - RMS Protected mail is not readable with Outlook agent.

Document ID : KB000006804
Last Modified Date : 14/02/2018
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Issue:

A Rights Management System (RMS) protected email is not readable using the CA Data protection 15.2 Outlook Client Agent.

 

When the CA Data Protection 15.2 Outlook Client Agent is installed and a "Do Not Forward" mail is sent, the recipient is not able to view the message. The message content is encrypted and attached as "message.rpmsg".

 

Environment:
CA Data Protection 15.2 Outlook Client Agent
Resolution:

FIX:RO95368 (incorporating Client_15.20_HF042) resolves this issue.  After applying this fix, the message is now readable.

 

FIX:RO95368 is available to download from the CA Support Portal (http://support.ca.com)

Additional Information:

Orchestria, CA DLP and DataMinder are previous brand names for the product now known as CA Data Protection.