CA Data Protection 15.2 - Policy Engine fails to extracted embedded content.

Document ID : KB000008797
Last Modified Date : 14/02/2018
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Issue:

The CA Data Protection 15.2 Policy Engine component that extracts content from embedded messages fails due to an issue with the 3rd party text extractor HP Keyview.

Environment:
CA Data Protection 15.2
Resolution:

FIX:RO98785 (incorporating Client_15.20_HF0108, Client_x64_15.20_HF0109, Server_15.20_HF0106 and Server_x64_15.20_HF0107) resolves the Keyview component issue, thereby enabling extraction and search on the embedded mail content.

Additional Information:

FIX:RO98785 is available to download from the CA Support Portal (http://support.ca.com)