CA Data Protection 15.2 - Bloomberg IM (.eml converted) message does not get imported

Document ID : KB000005841
Last Modified Date : 14/02/2018
Show Technical Document Details
Issue:
Importer crashes while processing .EML files due to insufficient memory allocation.
Resolution:
Hotfix RO94317 allocates sufficient memory to avoid crash.
 
 Instructions to Deploy the Hotfix:
 
 1. Download and extract the required .zip files.
 2. Apply the hotfix.
  2.1. Apply Server_15.20_HF020.msp to all 32-bit machines where the CA Data
  Protection Server is deployed.
  2.2. Apply Server_x64_15.20_HF021.msp to all 64-bit machines where the CA
  Data Protection Server is deployed.
 
 Notes:
 
 a. Further installation details can be found in the "Applying Hotfixes"
  section in the CA Data Protection 15.2 DocOps space.
 
 b. The following files is updated when applying hotfixes:
  import\ImpEML.dll - 15.20.4606.0 - 31-Jan-2017
Additional Information:

FIX:RO94317: is available to download from the CA Support Online (support.ca.com).