CA Cross-Enterprise Application Performance Management for Mainframe: JVMJZBL1011E JNI_CreateJavaVM error, rc = -1

Document ID : KB000048003
Last Modified Date : 14/02/2018
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Description:

Product: CA Cross-Enterprise Application Performance Management for Mainframe - Release: 13.0

Customer reports this error in their Production environment:

JVMJZBL1011E JNI_CreateJavaVM error, rc = -1

JVMJZBL2999T Classpath option string:
'-Djava.class.path=/usr/lpp/java/J7.0/lib/rt.jar:/usr/lpp/CAI/C7C4950/Cross-Enterprise_APM/lib/Cross-Enterprise_APM_Agent.jar:/usr/lpp/CAI/C7C4950/Cross-Enterprise_APM/lib/Agent.jar:/usr/lpp/CAI/C7C4950/Cross-Enterprise_APM/lib/castor-1.0.4.jar:/usr/lpp/CAI/C7C4950/Cross-Enterprise_APM/lib/xerces.jar:/usr/lpp/CAI/C7C4950/Cross-Enterprise_APM/lib/commons-codec-1.3.jar:/usr/lpp/CAI/C7C4950/Cross-Enterprise_APM/lib/jsafe.jar:/usr/lpp/CAI/C7C4950/Cross-Enterprise_APM/lib/commons-logging-1.0.4.jar:/cai/sysv139/usr/lpp/sysview/cnm4d90/CNM4BJAR/SysviewXapi.jar:/usr/lpp/java/J7.0/lib/ext/ibmjzos.jar:/usr/include/java_classes/IRRRacf.jar'
JVMJZBL2999T -> JniUtil.convert()
JVMJZBL2999T <- JniUtil.convert()
JVMJZBL2999T <- initializeVMArgs()
JVMJZBL2999T -> createJvm()
JVMJZBL2999T JNI_CreateJavaVM elapsed time=0.017192 seconds, cpu time=0.014034 seconds
JVMJZBL1011E JNI_CreateJavaVM error, rc = -1
JVMJZBL2999T <- createJvm()
JVMJZBL2999T <- run()
JVMJZBL2999T -> cleanup()
JVMJZBL2999I JZOS batch launcher elapsed time=-1 seconds, cpu time=0.030000 seconds
JVMJZBL1042E JZOS batch launcher failed, return code=102
JVMJZBL2999T <- cleanup()
JVMJZBL2999T -> JzosVM()
JVMJZBL2999T <- JzosVM()

Solution:

Sometimes, this problem is solved when recycling the ENF and CCI tasks.

The problem is usually the startup order for STC tasks. When all the tasks are stopped and restarted, the problem goes away typically.

Startup Order

- ENF
- CCI
- GSSA
- SYSVIEW
- SYSVUSER
- SYSVWILY

Shutdown Order

- SYSVWILY
- SYSVUSER
- SYSVIEW
- GSSA
- CCI
-ENF