CA ControlMinder Web Service can not be started on Endpoint Management

Document ID : KB000015848
Last Modified Date : 14/02/2018
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Customer installed Endpoint Management on Windows 2012 after installed Endpoint r12.8 SP1 on the server. 

But he cannnot access it with following error. 

URL: failed to connect CA Privileged Identity Manager Web Service. 

Please contact System Administrator. 


And then he found "CA ControlMinder Web Service" does not start. 

He starts the service via ServiceManager, but it stops immediately.


OS: Windows 2012Prod: CA Privileged Identity Manager r12.9 SP1/SP2 for Endpoint Management. Embedded Endpoint: CA Privileged Identity Manager r12.8 SP1

The problem is caused by mismatch CA PKI between Endpoint and WebService.

It need to apply RO85117: CAPKI 4.3.8 or later on embedded Endpoint.