1. Stop the CA Asset Portfolio Management - Event Service from services.
2. Edit the <ITAM root>\Event Service\ CA.Applications.EventService.exe.config file.
3. Locate the line that reads: maxNameTableCharCount="16384" and change the value so it reads: maxNameTableCharCount="2147483647"
4. Close and save the file.
5. Perform an IISRESET on the APM application server and APM web server.
6. Restart the event service. Wait about 15 minutes and then check the <ITAM root>\Event Service\ ITAMEventService.log to make sure it is error free.
Note: Check the <ITAM root>\CA\Import Driver\ImportDriver.exe.config file for the maxNameTableCharCount value.
Change it's value also to read: maxNameTableCharCount="2147483647" and perform an IISRESET.