CA Asset Portfolio Management home page displays a warning message: CA Software Asset Manager is not configured correctly.

Document ID : KB000045218
Last Modified Date : 14/02/2018
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Issue: 

The CA Asset Portfolio Management (APM) home page displays a warning message:  CA Software Asset Manager is not configured correctly. 

The CA Software Asset Manager information does not display correctly on the APM home page. 

 

Environment: 

CA Asset Portfolio Management 12.9, or 14.1, any patch level. 

 

Resolution: 

You may see this message if the SAM and APM release levels are not compatible with each other.  Review the SAM compatibility matrix, located here, for SAM/APM compatibility.


You may also see this message if the logged in user is not a user in SAM or is an inactive user in SAM.  
Check the user and userid of the APM logged in user, and verify this same user and userid is a valid, active user in SAM.