CA Asset Portfolio Management 14.1, C3 Model imports error with: 1. Asset Family Key is required. 2. Invalid hierarchy data entered for Class.

Document ID : KB000045692
Last Modified Date : 14/02/2018
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Problem: 

Data model imports that map the Model.class key or the Model.Model Asset Type Hierarchy.Class Value are failing after applying APM 14.1, C3 patch: 

Web Service threw exception CA.Common.Utilities.Exceptions.ValidationException: 1. Asset Family Key is required.  2. Invalid hierarchy data entered for Class. 

 

Environment: 

CA Asset Portfolio Management 14.1, C3 patch only

 

Resolution: 

Contact IT Asset Manager support to provide the T57T110 patch to correct this problem.