CA ARD - JIRA integration shows fields in Chinese or Japanese

Document ID : KB000009035
Last Modified Date : 14/02/2018
Show Technical Document Details
Issue:

I have the CA ARD 2.6 version (Agile Requirements Designer) with JIRA integration. In the ARD mapping window, the JIRA fields are displaying Chinese or Japanese characters.  I do not understand why as I have my JIRA set to French and my ARD is in English.  Please see the attached screenshot:

00919026NonWorkingARDScreen.png


Can you please tell me why this is and how to show the JIRA fields in French or English? 

Environment:
ARD 2.6JIRAENGLISH/FRENCH and NOT Chinese
Cause:

We recommend turning the Debugging on in ARD (Create an Error Log) and reviewing the log. Below is a snippet used to analyze the error: 

00919026XMLCodeIsReturningChinese.png


Request from ARD: (GET) Request URL- https://rkcontinuoustesting.atlassian.net/rest/api/latest/issue/10023

Response from Jira:  (Please note some sample Chinese Characters are in RED)

{"expand":"renderedFields,names,schema,operations,editmeta,changelog,versionedRepresentations","id":"10023","self":"https://rkcontinuoustesting.atlassian.net/rest/api/latest/issue/10023","key":"PROJ-1","fields":{"issuetype":{"self":"https://rkcontinuoustesting.atlassian.net/rest/api/2/issuetype/10000","id":"10000","description":"Created by Jira Software - do not edit or delete. Issue type for a big user story that needs to be broken down.","iconUrl":"https://rkcontinuoustesting.atlassian.net/images/icons/issuetypes/epic.svg","name":"Epic","subtask":false},"timespent":null,"project":{"self":"https://rkcontinuoustesting.atlassian.net/rest/api/2/project/10001","id":"10001","key":"PROJ","name":"Projet01","avatarUrls":{"48x48":"https://rkcontinuoustesting.atlassian.net/secure/projectavatar?pid=10001&avatarId=10400","24x24":"https://rkcontinuoustesting.atlassian.net/secure/projectavatar?size=small&pid=10001&avatarId=10400","16x16":"https://rkcontinuoustesting.atlassian.net/secure/projectavatar?size=xsmall&pid=10001&avatarId=10400","32x32":"https://rkcontinuoustesting.atlassian.net/secure/projectavatar?size=medium&pid=10001&avatarId=10400"}},"fixVersions":[],"aggregatetimespent":null,"resolution":null,"resolutiondate":null,"workratio":-1,"watches":{"self":"https://rkcontinuoustesting.atlassian.net/rest/api/2/issue/PROJ-1/watchers","watchCount":1,"isWatching":true},"lastViewed":"2017-12-18T16:52:56.247+0100","created":"2017-12-18T13:33:41.932+0100","customfield_10020":null,"customfield_10021":null,"customfield_10022":null,"customfield_10023":null,"priority":{"self":"https://rkcontinuoustesting.atlassian.net/rest/api/2/priority/3","iconUrl":"https://rkcontinuoustesting.atlassian.net/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"labels":[],"customfield_10017":null,"customfield_10018":null,"customfield_10019":null,"aggregatetimeoriginalestimate":null,"timeestimate":null,"versions":[],"issuelinks":[],"assignee":{"self":"https://rkcontinuoustesting.atlassian.net/rest/api/2/user?username=admin","name":"admin","key":"admin","accountId":"5a379a8a2466f4393b8e9750","emailAddress":"reza.khodabaccus@gmail.com","avatarUrls":{"48x48":"https://avatar-cdn.atlassian.com/0f4c026249db5574722180e18d48fa62?s=48&d=https%3A%2F%2Fsecure.gravatar.com%2Favatar%2F0f4c026249db5574722180e18d48fa62%3Fd%3Dmm%26s%3D48%26noRedirect%3Dtrue","24x24":"https://avatar-cdn.atlassian.com/0f4c026249db5574722180e18d48fa62?s=24&d=https%3A%2F%2Fsecure.gravatar.com%2Favatar%2F0f4c026249db5574722180e18d48fa62%3Fd%3Dmm%26s%3D24%26noRedirect%3Dtrue","16x16":"https://avatar-cdn.atlassian.com/0f4c026249db5574722180e18d48fa62?s=16&d=https%3A%2F%2Fsecure.gravatar.com%2Favatar%2F0f4c026249db5574722180e18d48fa62%3Fd%3Dmm%26s%3D16%26noRedirect%3Dtrue","32x32":"https://avatar-cdn.atlassian.com/0f4c026249db5574722180e18d48fa62?s=32&d=https%3A%2F%2Fsecure.gravatar.com%2Favatar%2F0f4c026249db5574722180e18d48fa62%3Fd%3Dmm%26s%3D32%26noRedirect%3Dtrue"},"displayName":"Reza Khodabaccus","active":true,"timeZone":"Europe/Berlin"},"updated":"2017-12-18T13:46:36.896+0100","status":{"self":"https://rkcontinuoustesting.atlassian.net/rest/api/2/status/10000","description":"","iconUrl":"https://rkcontinuoustesting.atlassian.net/","name":"待办","id":"10000","statusCategory":{"self":"https://rkcontinuoustesting.atlassian.net/rest/api/2/statuscategory/2","id":2,"key":"new","colorName":"blue-gray","name":"待办"}},"components":[],"timeoriginalestimate":null,"description":"Login","customfield_10010":[],"customfield_10011":"0|hzzzzz:","customfield_10012":null,"customfield_10013":null,"customfield_10014":null,"timetracking":{},"customfield_10005":"Login","customfield_10006":{"self":"https://rkcontinuoustesting.atlassian.net/rest/api/2/customFieldOption/10000","value":"To Do","id":"10000"},"customfield_10007":"ghx-label-14","security":null,"customfield_10008":null,"customfield_10009":null,"attachment":[],"aggregatetimeestimate":null,"summary":"EP01: Login","creator":{"self":"https://rkcontinuoustesting.atlassian.net/rest/api/2/user?username=admin","name":"admin","key":"admin","accountId":"5a379a8a2466f4393b8e9750","emailAddress":"reza.khodabaccus@gmail.com","avatarUrls":{"48x48":"https://avatar-cdn.atlassian.com/0f4c026249db5574722180e18d48fa62?s=48&d=https%3A%2F%2Fsecure.gravatar.com%2Favatar%2F0f4c026249db5574722180e18d48fa62%3Fd%3Dmm%26s%3D48%26noRedirect%3Dtrue","24x24":"https://avatar-cdn.atlassian.com/0f4c026249db5574722180e18d48fa62?s=24&d=https%3A%2F%2Fsecure.gravatar.com%2Favatar%2F0f4c026249db5574722180e18d48fa62%3Fd%3Dmm%26s%3D24%26noRedirect%3Dtrue","16x16":"https://avatar-cdn.atlassian.com/0f4c026249db5574722180e18d48fa62?s=16&d=https%3A%2F%2Fsecure.gravatar.com%2Favatar%2F0f4c026249db5574722180e18d48fa62%3Fd%3Dmm%26s%3D16%26noRedirect%3Dtrue","32x32":"https://avatar-cdn.atlassian.com/0f4c026249db5574722180e18d48fa62?s=32&d=https%3A%2F%2Fsecure.gravatar.com%2Favatar%2F0f4c026249db5574722180e18d48fa62%3Fd%3Dmm%26s%3D32%26noRedirect%3Dtrue"},"displayName":"Reza Khodabaccus","active":true,"timeZone":"Europe/Berlin"},"subtasks":[],"reporter":{"self":"https://rkcontinuoustesting.atlassian.net/rest/api/2/user?username=admin","name":"admin","key":"admin","accountId":"5a379a8a2466f4393b8e9750","emailAddress":"reza.khodabaccus@gmail.com","avatarUrls":{"48x48":"https://avatar-cdn.atlassian.com/0f4c026249db5574722180e18d48fa62?s=48&d=https%3A%2F%2Fsecure.gravatar.com%2Favatar%2F0f4c026249db5574722180e18d48fa62%3Fd%3Dmm%26s%3D48%26noRedirect%3Dtrue","24x24":"https://avatar-cdn.atlassian.com/0f4c026249db5574722180e18d48fa62?s=24&d=https%3A%2F%2Fsecure.gravatar.com%2Favatar%2F0f4c026249db5574722180e18d48fa62%3Fd%3Dmm%26s%3D24%26noRedirect%3Dtrue","16x16":"https://avatar-cdn.atlassian.com/0f4c026249db5574722180e18d48fa62?s=16&d=https%3A%2F%2Fsecure.gravatar.com%2Favatar%2F0f4c026249db5574722180e18d48fa62%3Fd%3Dmm%26s%3D16%26noRedirect%3Dtrue","32x32":"https://avatar-cdn.atlassian.com/0f4c026249db5574722180e18d48fa62?s=32&d=https%3A%2F%2Fsecure.gravatar.com%2Favatar%2F0f4c026249db5574722180e18d48fa62%3Fd%3Dmm%26s%3D32%26noRedirect%3Dtrue"},"displayName":"Reza Khodabaccus","active":true,"timeZone":"Europe/Berlin"},"aggregateprogress":{"progress":0,"total":0},"customfield_10000":"{}","customfield_10001":null,"customfield_10002":null,"customfield_10003":null,"customfield_10004":null,"environment":null,"duedate":null,"progress":{"progress":0,"total":0},"comment":{"comments":[],"maxResults":0,"total":0,"startAt":0},"votes":{"self":"https://rkcontinuoustesting.atlassian.net/rest/api/2/issue/PROJ-1/votes","votes":0,"hasVoted":false},"worklog":{"startAt":0,"maxResults":20,"total":0,"worklogs":[]}}}

Resolution:

We recommend comparing your JIRA setup to a working JIRA setup, or reaching out to CA Support if you do not have another environment to compare with. You will most likely discover that while JIRA is in English, the individual User settings differed from a working system. While both have the system language set to English by default, the users may have different language setting: 


Some are set to English (United States):

00919026WorkingProfilesBlack.png


Some are set to Automatically detect browser setting:

00919026NonWorkingProfilesBlack.png


Because ARD does not send any language settings and also because Chinese seems to be the first in the list, you get Chinese in ARD.

00919026OrderOfLanguages.png 


Changing your user’s default language to English fixes this. 

00919026WorkingARDScreen.png

Additional Information:

If you experience any further issues, please open a support case. https://www.ca.com/us/services-support/ca-support/contact-support.html