CA APM ITAM webservice wsdl test not working - 404 File not found

Document ID : KB000095544
Last Modified Date : 13/02/2019
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Question:
We have downloaded the CA APM WSDL and we are trying to use it in SoapUI. When we call the "login" method, we get an error:

404 - File or directory not found.

The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.

Normally the URL could be inputted into a browser window to show it is working, the same URL says the web service also results in a 404 error.

The URL of concern is of the form 'http://SERVER:99/APIService/Gen/BAAAAAA/B/Service.svc"
Answer:
CA APM web services are implemented as a Windows Communication Foundation (WCF) service. For this to work, the appropriate IIS features must be enabled. The 404 error means that this is not the case. To address this problem, follow these steps:

1) Fire up "Server Manager".
2) Go into "Add Roles and Features."
3) Click "Next" until you get to the "Select Features" dialog.
4) Expand ".NET Framework 4.5", "WCF Services".
5) Select "HTTP Activation".

Once this change has been made, run IISRESET and then CA APM web services will work.
Additional Information:
Related articles:

A HTTP Error 500.19 - Internal Server Error is received after performing the CA Asset Portfolio Manager 14.1.02 post installation steps.
https://comm.support.ca.com/kb/a-http-error-50019-internal-server-error-is-received-after-performing-the-ca-asset-portfolio-manager-14102-post-installation-steps/kb000033249

HTTP Error 500.19 Internal Server Error
https://comm.support.ca.com/kb/http-error-50019-internal-server-error/kb000048785

ITAM 17.1:  Unable to access CA APM web interface
https://comm.support.ca.com/kb/unable-to-acces-ca-apm-interface/kb000099475