CA APM-CA Spectrum integration using the standard APM SNMP Alert Action produces following inconsistent Event details in Spectrum OneClick Console

Document ID : KB000094854
Last Modified Date : 07/05/2018
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Issue:
The APM-Spectrum Integration using the standard APM SNMP Alert Action produces following inconsistent Event details in Spectrum OneClick Console:

Following issues/symptoms are observed in CA APM - CA Spectrum Integration, when the standard CA APM SNMP Alert Action is used for alert generation & notification:

1. The WebView hyperlink in CA Spectrum OneClick Console - Event details tab is broken (the second part of the url is not included as hyperlink)

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2. A null threshold is displayed as part of the alert message details occasionally in the CA Spectrum OneClick Console - Event details.

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3. Incorrect alert message details on alert type (danger/caution) and target value.

For example, we have created an SNMP Action Alert with a Danger threshold of 40, and a Caution threshold of 30.
 
In this instance, the message details show a danger alert with target of 40 , while it should be a caution alert with a target of 30, because the violating metric value was 38 and it was the caution alert that was triggered.

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4. When an alert closure is received and shown in the CA Spectrum OneClick Console - Event details, the alarm is not being closed.

For example, in the following instance, a closure has been issued on a caution (again the message shows Danger which is incorrect as per Problem 3) alert for Processor1 which happened on 11:02:45, but at the bottom the actual alert on 11:02:45 was still visible and not removed.

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Environment:
CA Application Performance Management 10.5.x
Cause:
The reported problem symptoms have been determined as product defect (DE348580).
Resolution:
Official fixes will be incorporated to latest Hotfix of the APM 10.7 release.
Please contact CA Support if you require Hotfixes for specific 10.x release prior to 10.7.
Additional Information:
Create an SNMP Alert Action