CA API Gateway Login error message: User is required to use client certificate login

Document ID : KB000007415
Last Modified Date : 14/02/2018
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Issue:

Some users may experience the below error message when trying to login to the Gateway.

 

cert_login.png

Cause:

If any user has an associated certificate then the user must use certificate authentication to access policy manager. A user ID and password will not be accepted.

Resolution:

To resolve the issue you will need to lookup the problem user in the identity provider and revoke his/her certificate.  Password authentication will then work. 

 

revoke.png

 revoke2.png