CA Agile Central (ALM) Outage

Document ID : KB000047868
Last Modified Date : 14/02/2018
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Summary

Where to get the latest information in the event of an CA Agile Central (ALM) system incident

Issue

In an attempt access CA Agile Central, you are not presented with the login page or you are unable to use the Agile Central?solution.

Resolution

System Status

The?System Status?page is updated in realtime and always displays a listing of all planned and unplanned events.?

User-added image

You can subscribe to be notified of new posts to this page through email. ?Enter your email address in the "Subscribe via Email" text box and click "Subscribe"

User-added image

You can also subscribe to the page's RSS feed by clicking this icon User-added image?for realtime updates to content on the page.

Subscriptions with SSO

Your Subscription Administrator can switch your subscription to mixed mode SSO in the event the SSO service isn't available. ?Switching to mixed mode SSO?directs your subscription's users to https://rally1.rallydev.com, and bypass SSO authentication until SSO is restored.
  1. Click the Setup icon from the Agile Central menu bar in the upper-right corner of the application, then click the Subscription tab.
  2. From Actions, select Edit Subscription.
  3. In the Authentication section, choose the option for Agile Central or SSO authentication.
  4. Click Save & Close.
  5. Notify your users of the non-SSO Agile Central login URL: https://rally1.rallydev.com
Please refer to our Single Sign-On (SSO) for more information about SSO.

Incident Reporting

If you'd like proactive notifications with our root cause analyses (RCA) after each incident, please join the Critical Incidents group.