CA Agents for client devices fail to connect

Document ID : KB000121519
Last Modified Date : 27/11/2018
Show Technical Document Details
Issue:
This is a new installation of the MDM client.
What is causing the Authentication prompt below?
Authentications is not enabled on the policies in MDM.
The URL test appears to be successfully.

User-added image
Environment:
MDM 18.1
Resolution:
Check if there is a Proxy server on the client network that is interfering with the connection.
The CAMDM Client will generate this message box if system proxy (through browser) is enabled (with BASIC/DIGEST/NTLM/Negotiate Authentication schemes ).
 
If proxy is set from CAMDM registry settings( CAMDM\\CAMDM\\Client\\WinSetup\\UseProxy ) then you will not see this message box, as the authentication details needs to be provided through registries.