CA Access Gateway- random redirect to login page

Document ID : KB000095067
Last Modified Date : 08/05/2018
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Issue:
User is being redirected to login page after only a few minutes of work, long before any timeout should occur.
Cause:
Inconsistent results returned from LDAP during authorization calls. Single Sign On's behavior is consistent with the LDAP responses.
Resolution:
Correct the LDAP configuration/infrastructure so that consistent results are returned.