CA 7 Web Client Logon Error Message ECN70023 With Invalid Username And Password

Document ID : KB000012494
Last Modified Date : 14/02/2018
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Question:

Why do I get the following logon failure messages when trying to access the CA 7 Web Client even though my username and password are correct?

ECN70023: Login failed. 

Code: 2. 

Reason: Username and/or Password information is not validL. 

 

Answer:

In the CA7SRVR task, we have a MIXPW option which indicates whether mixed-case passwords are supported. Possible values are YES and NO. If this keyword is not provided, the default is YES. If MIXPW=YES, the password used when a CA7SRVR session is initiated is case-sensitive when security is checked. If MIXPW=NO, the password used when a CA7SRVR session is initiated is upper-cased before security is checked.  

Additional Information:

See the CA 7 Web Client Product Guide (chapter 3)