Bypassing SDM Context Menu Right Click

Document ID : KB000118773
Last Modified Date : 31/10/2018
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Question:
Some users have noticed spell check doesn't seem to work in Chrome and Firefox.  Is there a setting in Chrome setting that will allow the access to spell check?
Environment:
CA Service Desk manager, 14.1 and higher
Answer:

By default, when one right clicks in Chrome, the following context menu is presented:

User-added image

This is a menu that is specific to CA Service Desk functionality and is not the browser based menu that is presented normally when one would right click on a mouse.

To obtain the given menu that the browser would present, use Ctrl - Right Click (hold down Ctrl and right click).  

A different menu would then present.  In this case, for spell check:
User-added image
 

Additional Information:
As of this writing, Chrome and Firefox browsers are functioning correctly when it comes to context menu displays.  Other browsers, such as Internet Explorer, may present differently when one chooses a right click.  Please note that the above functionality described is intended functionality.

See also:  KB000015821
Why doesn't Right-Click + Cut/Copy/Paste work when using Chrome?