Business Objects - Unable to Start Crystal Report Services on Solaris

Document ID : KB000018817
Last Modified Date : 14/02/2018
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Description:

Unable to start the Crystal Report Services.

  • The services status displays failed from CMC (Central Management Console) Servers list.

  • If you try to restart again the service, the same message appears.

Solution:

  1. Check the current permissions by issuing the following command from the /bin directory:

    ls -lart nohup

    The command results will show a sticky bit (sr) in the permissions, which causes the Crystal Report Services to fail. For example:

    -r-sr-xr-x 66 root sys 10052 Jul 6 2011 nohup

  2. To correct this, remove the sticky bit from the permissions. The result should appear as the example below:

    -r-xr-xr-x 66 root sys 10052 Jul 6 2011 nohup