Bulk task population filter returns no results

Document ID : KB000103297
Last Modified Date : 24/07/2018
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Issue:
When setting the Bulk Task definition for a Modify User task, using User ID in the population filter will return users when clicking Preview, but using any other field such as Description is returning no users.  No error appears on screen.
Environment:
Oracle User Directory as the user store
Cause:
In the log, the following error is returned from Oracle User Directory:  Insufficient Access Rights: You do not have sufficient privileges to perform an unindexed search
Resolution:
There are two ways to correct the error:

1. Grant the unindexed-search privilege to the user configured to connect to the IM user store.  For example:

ldapmodify -h <oud-hostname> -p <oud-port> -D "cn=Directory Manager" -w <oud-password>

dn: cn=imadmin,ou=People,dc=ca,dc=com
changetype: modify
add: ds-privilege-name
ds-privilege-name: unindexed-search

2. Setup an index on the required attributed which makes the attribute available for the population filter.