Timeout applying Web Viewer Build 176+ to a low numbered build

Document ID : KB000093665
Last Modified Date : 28/09/2018
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Issue:
We were at Build 107.  Now, we have put on build 176 and we are getting this problem:
User logs on fine and gets into the database, searches for her report, sees the report with logical views, clicks on the ACTION tab then BROWSE, then she sees the timeout message. 

Multiple users have this problem.


 
Cause:
Going from a low build 65 through 107 and then applying a higher build such as 165, caused attempting to browse a report containing logical views to encounter a timeout message.
Resolution:
Do a new install with the new install .ISO, MED500000000001070.ISO from support.ca.com.
Web Viewer SO04055 CUMULATIVE BUILD 187 FOR WEB VIEWER 12.1 or higher resolves this problem.
Additional Information:
See:
To locate the new install file:
Web Viewer 12.1 Compatibility MS Windows Server 2016

How to locate the latest build (maintenance) for CA Output Management Web Viewer 12.1?