Browser Agent Troubleshooting

Document ID : KB000091949
Last Modified Date : 06/09/2018
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Introduction:
Browser Agent Troubleshooting and Checklist
Background:
Introscope Browser Agent keeps evolving on each release so the techniques to troubleshoot installation and configuration issues are different on each of them.
The table below summarize the available troubleshooting KBs references for each APM release.
Environment:
APM 10.x
Instructions:

APM 10.1
KB000032411 - Browser Agent 10.1 Troubleshooting

APM 10.3
KB000091945 - Browser Agent 10.3 Troubleshooting

APM 10.5.x, 10.7.x
NOTE: Browser Agent for .NETAgent was introduced starting from 10.5.2

KB000091852 - Browser Metrics Do not Appear (Java)
KB000091899 - Browser Agent snippet is not inserted (Java)
KB000091903 - Browser Agent and Java Agent Traces are not correlated
KB000091917 - Browser Metrics do not appear in Business Transaction Node in the investigator (Java/NET)
KB000091923 - Browser Metrics do not appear (.NET)
KB000091927 - Browser Agent and .NET Agent Traces are not correlated
KB000091930 - Application doesn’t startup after enabling BrowserAgent

Additional Information:
https://docops.ca.com/ca-experience-collector/2-4/en
https://docops.ca.com/ca-experience-collector/en