Broker won't start

Document ID : KB000004889
Last Modified Date : 14/02/2018
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Issue:
We are getting following:

openprocess2$./bkrd -verbose
HBroker | 20161226 11:52:42 | ERROR: Could not resolve node name _node
HBroker | 20161226 11:52:42 | ERROR: Initialization fails
HBroker | 20161226 11:52:42 | ---- stopped ----
Cause:

This will happen if you shut down the broker process (bkrd or bkrd.exe) but do not shut down the rtserver process (rtserver or rtserver.exe).

Resolution:

On Windows, check the Processes tab in Task Manager.  Look for any remaining Harvest-related processes (rtserver.exe, hserver.exe, bkrd.exe, agntd.exe) and kill those. 

On Linux and Unix, execute "ps -ef | grep <process name>" to look for any remaining Harvest-related processes (rtserver, hserver, bkrd, agntd). Kill any remaining processes that you find.

Be sure to search for and kill the rtserver process as a last step.  If you kill the rtserver process while the broker is still running, the broker will try to initiate a new rtserver process.

Additional Information:

CA Harvest SCM all versions and platforms