Break Glass Workflow generates the following error : 'An exception occurred processing JSP page /app/page/ppm/break_glass_checkout_account.jsp at line 16'

Document ID : KB000030131
Last Modified Date : 14/02/2018
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Issue: 

If you use a copy of the 'Break Glass WF' workflow task, you can run into the following error :

 

'org.apache.jasper.JasperException: An exception occurred processing JSP page
/app/page/ppm/break_glass_checkout_account.jsp at line 16
 
13: AccountPasswordSearchPage searchPage =
breakGlassCheckOutAccountTab.getAccountPasswordSearchPage();
14: %>
15: <div class="im-filter">
16: <% if (searchPage.hasSearchFields()) { %>
17: <% searchPage.getQueryFilter(request).write(request, out); %>
18: <% } %>
19:
 
 
Stacktrace:
at
org.apache.jasper.servlet.JspServletWrapper.handleJspException(JspServletWrapp
er.java:504)'

Environment:  

 

ControlMinder Enterprise Management Server or Privileged Idenity Manager Enterprise Server.

 

Cause: 

 

Using a copy of the 'BreakGlassWF' task causes a conflict leading to a jsp exception error.

 

Workaround:

Modify the existing 'BreakGlass' task to configure the workflow to your needs. Do not use a copy of 'BreakGlassWF'