The system has multiple NIC's and the environment variable NX_PICK_FIRST_IPV4 is either not defined, not set to Yes, or is not in effect due to CA SDM not yet recycled after setting it.
To confirm that the issue is related to multiple NIC, you could follow these steps:
1. Stop the CA Service Desk Manager service completely, ensuring all CA SDM processes are not running. On Windows, you could stop it from Windows Services and then use Task Manager to double-check that all processes (such as sslump.exe, pdm_d_mgr, etc.) are not listed.
2. Start trace for the file named tcp_port.c by running: pdm_logstat -f tcp_port.c TRACE
3. Start the CA Service Desk Manager service.
4. Check the stdlog for messages in this format, where the value of <ip_address_or_host_name> is not the same:
<date> <time> <server_name> bpvirtdb_srvr <####> TRACE tcp_port.c <pid> Target ip is <ip_address_or_host_name> and addrInfo->ai_family is 2
07/13 11:58:17.16 SDM14PRI bpvirtdb_srvr 5676 TRACE tcp_port.c 564 Target ip is 99.999.999.99, and addrInfo->ai_family is 2
07/13 11:58:17.17 SDM14PRI bpvirtdb_srvr 5676 TRACE tcp_port.c 564 Target ip is 18.104.22.168, and addrInfo->ai_family is 2
Note that the IP addresses in this example are random, just for the purpose of demonstration, and to show merely that they are different in the two messages.
5. To turn off the trace, run: pdm_logstat -f tcp_port.c