Block to change the incident status by a specific group member.

Document ID : KB000012065
Last Modified Date : 14/02/2018
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Question:

Is it possible to prevent changing the status on an incident by way of the logged in user being a member of a specific group?

Environment:
--- ENVIRONMENT ---SDM r14.1. r12.9
Answer:

It is difficult to meet the this requirement using the standard out-of-the-box set of features.  Customization is necessary to meet this, and thus it is out of the scope of CA Support.