Blank Page After Login

Document ID : KB000029505
Last Modified Date : 14/02/2018
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Description:

After login into CA PPM, user is seeing blank page or getting <Error 401> when attempting to log in.

 

Solution:

This is caused by user's corrupted Home Page. The fastest way to resolve this would be to reset home page for that resource.

 

Steps to Resolve:

  1. Login to the application as an administrator user
  2. Go to Administration, Resources
  3. Find the resource in question and click on their name to open the User (Resource) Properties page
  4. Click on 'Reset Home Page' button