Blank columns when resizing VS "Inspection View" in Portal

Document ID : KB000004648
Last Modified Date : 05/03/2018
Show Technical Document Details
Issue:

Resizing the "Inspection View" popup window in the Portal causes the Arguments, Short Info and Long Info values to be blanked out.

Steps to reproduce the problem:

 1. Open the Portal in the browser: http://<host>:1507/devtest

 2. Select Monitor -> Virtual Service Environments -> VSE

 3. For a Virtual Service that has a Txn Count > 0, select the Actions icon and select ‘Inspection View’:

 

inspectionview.PNG

 

 4.  The following popup will be shown:

 

portalinspectionviewbefor.PNG

5.  5. Then resizing the popup makes the Arguments, Short Info and Long Info columns disappear:

 

portalinspectionviewafter.PNG

Environment:
DevTest 9.5.1 Portal interface.
Resolution:

1. Request patch DE205922 by logging a support case on support.ca.com

2. Unzip the provided patch application-ef75c18de293f8e7e00f4d699a62c5d0_patch_DE205922.zip file and copy the application-ef75c18de293f8e7e00f4d699a62c5d0_patch_DE205922.js file to the webserver/phoenix/phoenix-9.5.1/assets directory.

3. Change the following property in manifest.properties file present under the webserver/phoenix/phoenix-9.5.1/assets directory

From

application.js=application-ef75c18de293f8e7e00f4d699a62c5d0.js

To

application.js=application-ef75c18de293f8e7e00f4d699a62c5d0_patch_DE205922.js

 

4. Restart the Portal service and clear the browser cache before testing.