Billing and usage_metering - Unable to complete billing reports

Document ID : KB000005301
Last Modified Date : 14/02/2018
Show Technical Document Details
Issue:

Billing and usage_metering - Unable to complete billing reports, the subscription window shows "No subscriptions" and "Connectivity to service URL doesn't exist from this machine."

Environment:
UIM 8.4 and aboveUsage_metering probe 8.0Billing probe 8.20
Cause:

1. Increase the billing probe log level to 5 and the log size to 10000. 

2. Restart the probe and attempt to run a billing report. 

3. The log file displays the following error: 

ERROR [Thread-14, com.nimsoft.billing.calculation.BillingCalculationDelegate] No active offline subscription is configured. Unable to perform billing calculation until configuration is performed.

Resolution:

1. In the Offline Billing section, click Configure Offline Subscription File. 

2. Navigate to nms_offline_setup.subscription. 

**NOTE: If this file currently exists in a probes/service/billing/ directory, then copy it to another location (such as your desktop) and select from this non-billing probe location. The configuration will not succeed if selecting the file from the billing probe directory. Click the OK button.** 

3. Click Import. You know the import succeeded when: 

- A message states that the probe has been successfully configured. 

- The Subscription ID field is populated with an encrypted string of characters that uniquely identify a billing report for a specific customer.

Additional Information: