Bidirectional Sync Value is Missing After Upgrade

Document ID : KB000099845
Last Modified Date : 01/06/2018
Show Technical Document Details
Question:
Why is the Bidirectional Sync value missing from the "Agile Integration Direction" lookup, after upgrading to 15.4?
Answer:
Items from the "Agile Addin" within Content Add-Ins may not have been fully installed during the upgrade. To resolve this issue, perform the following:
  1. Navigate to the Administration tab and click on Content Add-Ins which is under the Studio Column.
  2. Click on Agile Add-In
  3. Look for Agile Integration Direction and note the status of it.
  4. If it says Not Ready, select the checkbox next to it and click Install
  5. Even if the status is showing as Installed, install it again anyway. Sometimes, we see that doing this resolves issues as well.