The user is seeing the following error in the bg-ca.log:
WARN 2018-10-08 04:50:12,575 [Event Handler pool-4-thread-10] bpm.eventmgr (clarity:email@example.com:54883756__ACB622C8-8FAE-442D-A37A-FF3E3821EB08:none) User that created event does not have the right to start process. processID: 5025167 userId: 5460099
This warning means that the user performed an action that that satisfied the condition to launch a process. However the user does not have sufficient rights to launch the process.
The user does not have sufficient rights to launch a process even though he has the rights to perform the action that would normally launch the process.
Grant the user the right to start the process or ignore the warning if you do not want that user to be able to launch the process.
1. Log into PPM as an administrator.
2. Go to Administration, Processes
3. Open any process and replace the id in the url with the one in your warning message. You can see the process version id after processID: in the Warning Message
4. Hit the Enter Key.
NOTE: This will take you to the properties page for the process that was trying to launch.
5. Determine whether or not you want this process to be launched every time the start condition is met or whether you only want certain users to have the right to start the process when the conditions are met.
6. Look at the username for the user in the warning (located in parenthesis after "Clarity:".
7. If you want the user to be able to launch the process when the process conditions are met, give him the global Start Process right or the Start Process right for that one process.
NOTE: Most customers want the process to be run every time the process conditions are met. However there are some customers who only want certain users to launch the process.