CA PPM: Best Practice - Set Logging Levels in the CSA

Document ID : KB000009555
Last Modified Date : 06/06/2018
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Introduction:

The logs are important in determining the root cause and capture common errors in CA PPM.
Often times, there is too much logging which clutters or overwrites errors that matter to a particular issue. On the other hand, there is too little logging. 
How should the logging levels be set?

 

Instructions:

A. For On-premise customers

1. Go to the CSA via URL: http://<server>:8090

   click servername > Logs > Edit Configuration

2. For each server, the following Category components should not be to INFO,DEBUG,TRACE. Instead, it should be set to resemble the following:

logger.jpg

3. Is there a checkmark on 'Detect Log Configuration Changes Automatically'?
If checked, service(s) do not have to be restarted.
If it is not checked, service(s) have to be restarted.

B. For SaaS customers, please contact CA Support.

Additional Information:

If the logging does not appear to be working as expected or corrupted, the following can be performed to reset the logging mechanism:

Go to each server that has PPM installed.
-Go to the PPM_HOME/.setup/templates/config/
-Copy the original copy of the file: logger.xml
-Place this copy in the PPM_HOME/config folder.

No restart of CA PPM services required.