Best Practice: How to set the logging levels in the CSA

Document ID : KB000009555
Last Modified Date : 14/02/2018
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The logs are important in determining the root cause and capture common errors in CA PPM.
Often times, there is too much logging which clutters or overwrites errors that matter to a particular issue.
How should the logging levels be set?


a. Go to NSA via URL: http://<server>:8090

   click servername > Logs > Edit Configuration

b. For each server, the following components should not be to INFO,DEBUG,TRACE and should resemble the screenshot:


c. Is there a checkmark on 'Detect Log Configuration Changes Automatically'?
If checked, service(s) do not have to be restarted.
If it is not checked, service(s) have to be restarted.

Additional Information:

Additional Information:
Refer to the following community post:
PPM Tech Tip: How should the main PPM jobs be scheduled?

If the logging does not appear to be working as expected or corrupted, the following can be performed to reset the logging mechanism:

Go to each server that has PPM installed.
-Go to the PPM_HOME/.setup/templates/config/
-Copy the original copy of the file: logger.xml
-Place this copy in the PPM_HOME/config folder.


No restart of services required.