Banner RA jobs are not creating .lis or .log files.

Document ID : KB000090389
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Banner RA jobs are not creating .lis or .log files.
Resolution:

Symptoms

Bannar RA jobs are not creating .lis or .log files.


Troubleshooting

1) Toggle capture jobs on/ off via the GUI and not from the gjjobs.shl script.

2) Update RA Agent to the latest Banner RA Agent.

3) Start and stop the Agent via the command line using the start/stop commands.

If your Banner RA jobs are still not creating the .lis or .log files, contact Automic support for additional assistance.